Information We Collect
VORTIXLA LLC, doing business as VORTIXLA, collects information that you choose to provide through website forms, email, phone, or an order placed through an active sales channel.
- Contact information, such as your name and email address.
- Early-access preferences and marketing consent.
- Product reviews, ratings, product names, and review text.
- Contact-request topics, order numbers, messages, and support details.
- Custom-print request details, including quantity, material, color, intended use, timing, and project requirements.
- Order and support information needed to answer questions or resolve an issue.
- Approximate first-party website analytics, such as page views, product views, clicks, checkout starts, checkout completion signals, device type, referral host, and campaign source. This analytics layer does not store names, email addresses, form values, or IP addresses.
This website does not directly collect payment-card information. Payment and checkout information is handled by the sales channel or payment provider used for the transaction.
How We Use Information
- Respond to questions, support requests, and custom-print inquiries.
- Review project requirements and provide pricing or production guidance.
- Send product and launch updates when you expressly request product updates.
- Verify, moderate, and publish customer reviews when permission is provided.
- Protect forms and the website from spam, fraud, and abuse.
- Maintain business records and improve products, services, and customer support.
- Understand which products, pages, and shopper paths are useful so VORTIXLA can improve product information and the shopping experience.
Email Updates
Product-update and marketing messages are sent only to people who request them or otherwise provide permission where required. You may withdraw consent at any time through the unsubscribe method included in the message, by replying with "unsubscribe," or by emailing support@vortixla.com. Marketing emails should identify VORTIXLA LLC, provide the mailing address 1620 Ripasso Way, Rockwall, TX 75032, and include a clear opt-out method. Opt-out requests are processed promptly and within the time required by applicable law. Transactional or support messages may still be sent when needed to complete a request or address an order issue.
Service Providers
VORTIXLA uses third parties to operate this website and process submissions. These providers receive information only as needed to perform their services.
- Stripe processes checkout, payment, and payment-status information for transactions completed through Stripe payment links.
- ChemiCloud hosts website files, public form handling, private form submission backups, and standard server logs such as IP address, browser type, requested pages, and timestamps.
- VORTIXLA website analytics storage records limited, pseudonymous shopper events in the private WorkSpaces database for internal reporting. The analytics records are not joined to customer names, email addresses, order notes, or form contents.
- Google Fonts supplies website fonts and may receive technical request information when fonts are loaded.
- Sales channels and payment providers apply their own privacy policies to orders completed through their platforms.
VORTIXLA does not sell personal information.
Cookies And Technical Data
VORTIXLA does not use advertising cookies, retargeting pixels, or third-party behavioral advertising tools on this website. The site may use small first-party browser storage identifiers to estimate returning visitors and sessions for internal analytics. You can clear or block browser storage; doing so may reduce the accuracy of visitor counts. Hosting, security, linked marketplaces, and other third-party services may use cookies or collect technical data under their own policies.
Sale, Sharing, And Targeted Advertising
VORTIXLA does not sell personal information, share personal information for cross-context behavioral advertising, or use personal information for automated profiling decisions. Internal shopper analytics is used for site and product improvement and is not used to identify individual shoppers. If advertising pixels, retargeting tools, or similar tracking services are added in the future, this policy should be updated before those tools are enabled.
Reviews And Public Content
If you submit a review and grant permission to publish it, VORTIXLA may display your submitted name, product, rating, and review text. Your email address will be used for verification or follow-up and will not be intentionally published.
Data Retention And Security
Information is retained only as long as reasonably needed to respond to requests, maintain business and legal records, prevent abuse, or provide the services described above. VORTIXLA uses reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your Choices
You may ask to access, correct, or delete information that you submitted directly to VORTIXLA, subject to legal and operational recordkeeping requirements. You may also withdraw marketing or review-publication consent.
State Privacy Rights
Depending on where you live, you may have additional privacy rights, including the right to request access, correction, deletion, portability, or information about how personal information is used or disclosed. You may also have the right to appeal a denied request or opt out of certain uses if VORTIXLA begins using those practices. VORTIXLA will respond to applicable privacy requests as required by law.
To make a privacy request, email support@vortixla.com or use the Contact page. VORTIXLA may need to verify your identity before acting on a request. Authorized agents should include proof of authorization.
Children's Privacy
This website is not directed to children under 13, and VORTIXLA does not knowingly collect personal information from children under 13.
External Links
This website may link to marketplaces, social networks, or other external services. VORTIXLA is not responsible for the privacy practices or content of those services.
Policy Changes
This policy may be updated as the website, forms, or business practices change. The effective date above identifies the current version.
Contact
For privacy questions or requests, email support@vortixla.com, call 1-888-298-1029, or mail VORTIXLA LLC, 1620 Ripasso Way, Rockwall, TX 75032.