Information We Collect
VORTIXLA LLC, doing business as VORTIXLA, collects information that you choose to provide through website forms, email, phone, or an order placed through an active sales channel.
- Contact information, such as your name and email address.
- Early-access preferences and marketing consent.
- Product reviews, ratings, product names, and review text.
- Contact-request topics, order numbers, messages, and support details.
- Custom-print request details, including quantity, material, color, intended use, timing, and project requirements.
- Order and support information needed to answer questions or resolve an issue.
This website does not directly collect payment-card information. Payment and checkout information is handled by the sales channel or payment provider used for the transaction.
How We Use Information
- Respond to questions, support requests, and custom-print inquiries.
- Review project requirements and provide pricing or production guidance.
- Send product and launch updates when you expressly join Early Access.
- Verify, moderate, and publish customer reviews when permission is provided.
- Protect forms and the website from spam, fraud, and abuse.
- Maintain business records and improve products, services, and customer support.
Email Updates
Early Access messages are sent only to people who request them. You may withdraw consent at any time through the unsubscribe method included in the message, by replying with "unsubscribe," or by emailing support@vortixla.com. Opt-out requests are processed promptly and within the time required by applicable law. Transactional or support messages may still be sent when needed to complete a request or address an order issue.
Service Providers
VORTIXLA uses third parties to operate this website and process submissions. These providers receive information only as needed to perform their services.
- Web3Forms processes Early Access, review, and contact submissions and forwards them to VORTIXLA.
- FormSubmit processes custom-print request submissions and forwards them to VORTIXLA.
- Stripe processes checkout, payment, and payment-status information for transactions completed through Stripe payment links.
- HostGator hosts website files and may process standard server logs such as IP address, browser type, requested pages, and timestamps.
- Google Fonts supplies website fonts and may receive technical request information when fonts are loaded.
- Sales channels and payment providers apply their own privacy policies to orders completed through their platforms.
VORTIXLA does not sell personal information.
Cookies And Technical Data
VORTIXLA does not currently use advertising cookies or behavioral tracking tools on this website. Hosting, security, linked marketplaces, and other third-party services may use cookies or collect technical data under their own policies.
Reviews And Public Content
If you submit a review and grant permission to publish it, VORTIXLA may display your submitted name, product, rating, and review text. Your email address will be used for verification or follow-up and will not be intentionally published.
Data Retention And Security
Information is retained only as long as reasonably needed to respond to requests, maintain business and legal records, prevent abuse, or provide the services described above. VORTIXLA uses reasonable safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your Choices
You may ask to access, correct, or delete information that you submitted directly to VORTIXLA, subject to legal and operational recordkeeping requirements. You may also withdraw marketing or review-publication consent.
Children's Privacy
This website is not directed to children under 13, and VORTIXLA does not knowingly collect personal information from children under 13.
External Links
This website may link to marketplaces, social networks, or other external services. VORTIXLA is not responsible for the privacy practices or content of those services.
Policy Changes
This policy may be updated as the website, forms, or business practices change. The effective date above identifies the current version.
Contact
For privacy questions or requests, email support@vortixla.com or call 1-888-298-1029.